ACOI 2025 Annual Conference

Relational Coordination: Repairing the Pattern that Connects (2025 AC Live)

Learning Objectives:

  • Explain Gregory Bateson’s concept of the “Pattern that Connects” and describe its relevance to fragmentation and resilience in healthcare systems.
  • Define the seven dimensions of Relational Coordination (RC) and evaluate how they apply to clinical team interactions.
  • Analyze the relationship between weak RC dimensions and physician burnout while identifying how stronger RC supports engagement and wellness.

Jeffrey M. Krepps, PhD

Associate Professor of Behavioral Health

Campbell University, School of Osteopathic Medicine

Jeff Krepps, PhD, is the Director of Behavioral Health Education and Associate Professor of Behavioral Health with the School of Osteopathic Medicine. His current interests and work include performance enhancement and wellness/wellbeing services for medical students, physicians, other health professions students and professionals, as well as amateur and professional athletes.

Dr. Krepps received his PhD in Family Therapy from Nova Southeastern University where he also completed a specialization in Medical Family Therapy. He received his Master of Arts in Marriage and Family Therapy from Appalachian State University and a Bachelor of Science in Psychology at Virginia Commonwealth University. He has also completed training in clinical hypnosis and mindfulness, and he has consulted and trained with the developer of the Mindfulness, Acceptance, and Commitment (MAC) approach to sport and human performance enhancement. He is a member and officer of the Sport, Health, and Human Performance Special Interest Group within the Association for Contextual Behavioral Science and a professional member of the Association for Applied Sport Psychology. Dr. Krepps has more than 26 years of clinical experience working with individuals & families experiencing a variety of difficulties, and, in his current role, he provides therapy/counseling services to medical students and medical residents, as well students in the pharmacy, physician assistant, physical therapy, and other health professions graduate programs. He also provides performance consulting services to student athletes and has worked with golfers, basketball, baseball, and soccer players. Additional clinical experience includes work in multiple settings, including private practice, a family medicine clinic, university counseling/therapy clinics, sexual assault treatment center, private and public mental health clinics, community substance abuse treatment center, and home-based therapy. His work in each of these settings has provided a wealth of experience in providing effective counseling services.

Julie K. Sterbank, DO, MPH, FACOI (she/her/hers)

Associate Professor, Internal Medicine & Pediatrics; Adult and Pediatric, Allergy & Immunology

Case Western University/MetroHealth Medical Center

Julie K. Sterbank, DO MPH FACOI. Chairperson, ACOI Physician Wellness Committee. Associate Professor of Internal Medicine & Pediatrics, Case Western Reserve University. Adult and Pediatric Allergy & Immunology MetroHealh Medical Center. Assistant Program Director for Combined Internal Medicine-Pediatrics Residency Case Western Reserve University/MetroHealth Medical Center. Medical Director for Academic Affairs Internal Medicine-Pediatrics Department MetroHealth Medical Center.

Dr. Sterbank attended medical school at Lake Erie College of Osteopathic Medicine. Her post graduate education was in Internal Medicine and Pediatrics at MetroHealth Medical Center/Case Western Reserve University where she also served as Chief Resident. Her subspecialty training is in Adult and Pediatric Allergy and Immunology at University Hospitals Richmond Medical Center in Cleveland and her Masters of Public Health is from Baldwin Wallace University. She also received an Executive Coaching Certification from Weatherhead School of Management at Case Western Reserve University. She has been recognized with the James Quilty Comprehensive Care Award in Pediatrics. Currently, she practices full-time in Adult and Pediatric Allergy and Immunology at MetroHealth Medical Center where she also serves as Assistant Program Director for the Combined Internal Medicine-Pediatrics Residency Program and as the Medical Director for Academic Affairs for the MetroHealh Medical Center Department of Internal Medicine-Pediatrics. She is board certified in Internal Medicine and General Pediatrics in addition to Adult and Pediatric Allergy and Immunology.

Key:

Complete
Failed
Available
Locked
Pre-Test
5 Questions  |  1 attempt  |  0/5 points to pass
5 Questions  |  1 attempt  |  0/5 points to pass
Webcast
10/08/2025 at 2:00 PM (EDT)  |  Recorded On: 10/08/2025
10/08/2025 at 2:00 PM (EDT)  |  Recorded On: 10/08/2025
Session Evaluation
11 Questions
Post-Test
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass